Need Tech Support?
We’ve Got You Covered.
Effortless Remote IT Solutions For Small Businesses
No sales pitches. No endless quotes.
Just expert IT help when you need it
World Class Tech Support
$120 / hr (USD)
Every business needs reliable tech support, but not all can afford a full-time professional onsite. We help bridge the gap, providing top-tier remote IT support at affordable rates designed to accommodate small to medium sized businesses.
Want to maximize savings?
Choose a monthly basicix package and get up to 18% off prepaid hours.
Onsite help?
We can do that too.
If onsite IT support is required and you’re located in one of our onsite service locations, we will collaborate with you to assess the cost and determine if sending out a basicix tech makes sense. If it doesn’t, we will work to find a local contractor to augment the work while we support remotely.
Professional Services
Available via Credits
Whether it’s a file server securing your critical documents or a WiFi hotspot keeping your guests connected, technology is likely the backbone of your business. Our credit-based professional services provide expert solutions by senior IT professionals normally out of reach for small businesses.
Some examples of professional services:
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Need a file server? No problem.
Our team of infrastructure engineers have over a decade of experience setting up scalable servers both on-premise and in the cloud. While we specialize working with Microsoft Azure, we always make sure to recommend a solution that fits your needs best.
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Whether you're crafting lattes or pushing the boundaries of innovation with rockets destined for Mars, network and Wi-Fi are likely essential to your business.
We will even setup your guest WiFi portal with custom branding.
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When we learned that over 82% of cybersecurity attacks were against businesses with less than 1,000 employees in 2021*, we knew we had to do something to help bring that number down. As part of our streamlined approach to IT, every basicix package includes monitoring so you can focus on your day to day while we work to keep your network safe & secure.
*https://www.strongdm.com/blog/small-business-cyber-security-statistics
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Our team has a unique expertise when it comes to integration with Ubiquiti technologies, including their door access suite. Because of this, we can help you design a solution that integrates seamlessly with the rest of your tech at a price that doesn’t break your budget.
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Need a physical phone? We can help get you connected with a modern VOIP setup that is easy to use and offers you the flexibility to grow while keeping costs to a minimum.
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Cameras are an essential part of many businesses. Our team can help you select the right fit and even work with you to integrate them with your tech stack. We specialize in offering solutions that allow you remote access on the go, so you can always ensure your greatest assets are monitored and protected.
Not sure if basicix is right for you?
“Let’s build the world’s best IT department for the masses.”
-Co-Founders Brandon Smith & Collin Scheibel
The Problem:
Small businesses, which make up 99.9%* of U.S. enterprises, face a tough choice: opaque, high-cost IT support or operational strain.
With cybersecurity threats rising and business needs evolving, accessing affordable, high-quality IT expertise has become an overwhelming challenge.
The Solution:
We believe small businesses deserve IT support that works for them at a price that emphasizes transparency.
Our expert team specializes in remote tech solutions, ensuring businesses stay secure, efficient, and stress-free. We help set the right foundation, then take care of the rest, so owners can focus on growing their dreams.
From space startups to cozy coffee shops and niche retailers, we’ve helped businesses of all kinds access reliable, affordable IT support—turning tech headaches into smooth sailing.
*U.S. Small Business Administration.
Source:
https://advocacy.sba.gov/2023/03/07/frequently-asked-questions-about-small-business-2023/