Hours vs Credits
Understanding Hours vs. Credits
We offer flexible support and professional services through the use of Hours and Credits, ensuring you get the right type of assistance you need at a price that is clear and transparent.
Hours: Dedicated Remote Tech Support
(Starting at $120/hr)
Hours are exclusively used for technical troubleshooting and support and are billed at a flat rate. Whether you need help resolving an issue, debugging a system, or ensuring smooth functionality, Hours provide direct access to expert assistance. You can purchase individual hours, or pre-paid bundles for a discounted rate within the basicix portal. Unused hours will be available to you until you are ready to utilize them.
Examples where hours would be used:
Troubleshooting software or hardware issues
Debugging website functionality and integrations
Resolving formatting or responsiveness concerns
Technical guidance on platform configurations
Credits: Remote Professional Services & Custom Solutions
(Starting at $350 / 10 credits)
Credits give you access to specialized services beyond troubleshooting, without the opaque flat-rate fees and estimates of traditional providers. We break projects into manageable tasks, deducting credits based on the effort required from our technicians. Every task is part of a detailed ticket, so you get to see exactly what we are working on and how long it takes us, ensuring maximum transparency. Whether you need infrastructure setup, a custom Guest WiFi portal, or strategic consulting, Credits make advanced services more affordable for small businesses while delivering top-tier quality. Plus, they never expire.
Examples where Credits would be used:
Server setups – Deploying an application in the cloud to service your business (3-5 credits per hour)
Security camera planning – Advising and helping deploy a small surveillance system (3 credits per hour)
VOIP phone configurations – Setting up reliable communication systems for your staff (2-3 credits per hour)
Custom IT solutions – Things like captive WiFi portals with custom branding, firewall setups, etc. (3-6 credits per hour)